Return & Exchange Policy
By ordering from this website, you agree to the following policy:
EXCHANGES, REFUNDS, RETURNS, CANCELLATIONS:
All sales transactions are final.
We'd like to inform customers that all changes to orders must be made known to us via email /WhatsAPP ASAP preferably within 12 hours from the time the order is placed. If your order has already been dispatched, we are unable to amend your order details anymore, unfortunately. Once an order has been placed, we regret to inform you that we do not allow any cancellation as we work very quickly in processing all our orders. This is to ensure minimal disruption to our order fulfillment team. Should an exception be made, all order cancellations will be subjected to cancellation fee of $5.
If you would like to return or exchange your purchase, please get in touch with us via email for return/exchange instructions within 7 days from the time the parcel is delivered to you. Returns and Exchanges are only applicable to items that arrive in a faulty or damaged state and must be in their original packaging.
Please note, we do not cover for the return shipping cost（except items that arrive in a faulty or damaged state）. Customers will be responsible for the return shipping cost. Please ensure returned item is shipped via a trackable shipping method. All exchanges & refunds will only be processed when we have received the actual product back in our warehouse. Returned product must be in its original condition (unopened, unused, in original packaging) to be eligible for an exchange/refund. If a returned parcel is lost in transit, CUSTOMIZECASE Co. will not be held accountable.
Customers must contact us via email/WhatsAPP （or other way） within 72 hours/3 days of product receipt with evidence of product damage (by means of photos or videos that best demonstrate the defect/damage). Upon inspection of the available evidence, a decision will be made to offer a refund/replacement on return of the product.
We strongly encourage customers to carefully read the product description prior to purchase and do not hesitate to get in touch with one of our friendly team members at email@example.com with questions on our products.